WE STAND BEHIND THE QUALITY OF WENURT PRODUCTS.

WENURT stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products you may return it within 30 days of purchase for only one as per the terms of returns policy. Customers are entitled to return the products within the cooling off period of 15 days from the date of purchase for a full refund of the value of the product. Please ensure that the items that you are returning are unopened and in any original packaging. The refund policy is applicable only for the products in marketable condition a complaint with the receipt of purchase. This policy does not apply to the product that has been intentionally damaged or misused.

• Shipping cost charges for the product shipment is non-refundable.
• Return shipment cost will be charged to the customers.
• No buyback / refund will be entertained post the cooling off period.
• Convenience fees charged against a purchase is non refundable.

We will make the refund using the same means of payment as you have used for the initial transaction.

What should I do if I do if my item is damaged / faulty?
Although we take care to prevent any damage to our goods during transit it is possible that the problems may arise. Please accept our apologies if you have received a damaged or faulty item we request you to not refuse delivery instead accept the good and contact us immediately. Please send us any pictures you have of the damage of faulty items for stop a member of our team will review the detailed and offer the best solution to your query.

Will you refund my shipping cost to return an item?
We are more than happy to refund the shipping cost to return an item where the return is required to due to an error for instance

• If we sent you a wrong item.
• If the item is damaged or faulty.

I will not refund shipping cost to return an item which is unwanted or no longer required. This cost will need to be recovered by you again we recommend using a delivery service that ensures you for the values of goods. When we will not refund shipping cost to return any item due to reported damage of all there no error was found in the testing process for stop cost of shipping the item back to you will depend upon the item that will be communicated to you after the testing process has been completed.

Points to Remember

• The period of return for product is calculated as the number of days from the day you receive the delivery.
• Total return cannot exceed the quantity appearing on the return application.
• Customer need to update the bank account detail on the website to get the refund amount for the product returned correctly in their accounts.

How soon can I expect the refund?
Once you receive the products in the market table condition it takes 7 to 15 days for the refund to be processed from our end. Please accept and intimation on email once we process the refund from our end. Thereafter the bank or credit card company might take additional time to process the refund back to your account as for the payment cycle. in case of any query related to the product replacement or refund please write us at wenurtwellness.com

Orders may be placed online on website, by phone and needed to be courier by the nearby courier center to the building address from where they receive their product.

Where will one get a building address from?
The billing address of the company would be on the bill placed above the packaging of the product from where you can identify and match the company address along with the customer care number of the company and have to put every detail correctly so that the order of the product could get placed on the company address itself properly.

Once the company received the returned order and has been gone through all the process thoroughly of checking whether the product is at a marketable condition or not then the refund process is processed within a time period of about 7 to15 days from company end site.

How will one received their preferred payment?
The 1 filing the refund or return request need to clearly choose an option whether to take the return payment in their bank account or in there WENURT accounts.

once of the customer choose the option of winner account the money will be transferred to the customer's account immediately within 7 to 15 after the product has been received by the company.

if the customer chooses the bank account then the next step is to fill all the bank account details correctly check it thoroughly because all the refund payment would be transferred in the given bank details from our end.

When will the customer receive their order products?
Once a customer files of place an order in the website the order get transit from the company and within 2 to 3 days on the next inside it takes almost 7 to 8 days to to the product to receive to the customer which depends on the courier service available.

Do we receive a bill along with the products?
Customer once placed in order is save a copy of bill on its packaging outside so that they could get all the reviews of all the information about the product. Package and one strong bill is kept inside the product packaging so that the one who is receiving the product have all the details about their order.