WE STAND BEHIND THE QUALITY OF WENURT PRODUCTS.

WENURT stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products you may return it within 15 days of purchase for only one as per the terms of returns policy. Customers are entitled to return the products within the cooling off period of 15 days from the date of purchase for a full refund of the value of the product. Please ensure that the items that you are returning are unopened and in any original packaging. The refund policy is applicable only for the products in marketable condition a complaint with the receipt of purchase. This policy does not apply to the product that has been intentionally damaged or misused.

• Shipping cost charges for the product shipment is non-refundable.
• Return shipment cost will be charged to the customers.
• No buyback / refund will be entertained post the cooling off period.
• Convenience fees charged against a purchase is non refundable.
• Person need to currier the product to the same billing address of the company from where they receive the product.

We will make the refund using the same means of payment as you have used for the initial transaction.

What should I do if I do if my item is damaged / faulty?
Although we take care to prevent any damage to our goods during transit it is possible that the problems may arise. Please accept our apologies if you have received a damaged or faulty item we request you to not refuse delivery instead accept the good and contact us immediately. Please send us any pictures you have of the damage of faulty items for stop a member of our team will review the detailed and offer the best solution to your query.

Will you refund my shipping cost to return an item?
We are more than happy to refund the shipping cost to return an item where the return is required to due to an error for instance

• If we sent you a wrong item.
• If the item is damaged or faulty.

I will not refund shipping cost to return an item which is unwanted or no longer required. This cost will need to be recovered by you again we recommend using a delivery service that ensures you for the values of goods. When we will not refund shipping cost to return any item due to reported damage of all there no error was found in the testing process for stop cost of shipping the item back to you will depend upon the item that will be communicated to you after the testing process has been completed.

Points to Remember

• The period of return for product is calculated as the number of days from the day you receive the delivery.
• Total return cannot exceed the quantity appearing on the return application.
• Customer need to update the bank account detail on the website to get the refund amount for the product returned correctly in their accounts.

How soon can I expect the refund?
Once you receive the products in the market table condition it takes 7 to 15 days for the refund to be processed from our end. Please accept and intimation on email once we process the refund from our end. Thereafter the bank or credit card company might take additional time to process the refund back to your account as for the payment cycle. in case of any query related to the product replacement or refund please write us at wenurtwellness.com